Refund policy

Cricket Bat Accessories

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@wccricket.co.uk. Please note that returns will need to be sent to the following address: 67 St Saviours Rise, Frampton Cotterell, BS36 2TR

WC Cricket will not pay for return postage and packaging, unless WC Cricket confirm there is a fault with the item. 

You can always contact us for any return question at sales@wccricket.co.uk.

Used Cricket Bats

Returns on used cricket bats will be accepted, however we will not accept returns if there are any signs of use, including ball impact, mallet marks, or general wear. Returns will also be refused if there are signs of water damage, spike marks.

The cricket bat must be returned in the same condition it was sent to you by WC Cricket, the condition will be compared to original photographs.

Returns will not be accepted for damaged bats, WC Cricket are not liable for damage or breaks to used cricket bats.

WC Cricket will not pay for return postage and packaging,

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cricket Bat Repairs and Refurbishments

We do not provide any guarantees or warranty for cricket bat repairs. All repairs are carried out to the highest standards but we cannot guarantee they will last due to the varied nature of repairs and how cricket bats are used by their owners. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns will not be accepted for damaged bats, WC Cricket are not liable for damage or breaks to used cricket bats.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wccricket.co.uk.